Laxmi Vadi Papad Gruh Udhyog

Customer Guarantee

Return & Replacement Policy

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Last updated: 17 July 2026 • Freshly made food items with a quality-first guarantee.

Since our products are freshly made food items (Papad, Vadi, Pickle, Khakhra), we follow a quality-first, limited return policy to ensure hygiene, freshness, and absolute customer satisfaction.

1. Eligibility for Return / Replacement

We accept return or replacement requests only in the following verified cases:

Damaged PackageYou received a damaged, torn, or leaking package at the time of delivery.
Wrong ProductYou received the wrong item or incorrect quantity compared to what you ordered.
Quality IssueThe product was spoiled or of poor quality at the exact time of delivery.

2. Not Eligible for Return

  • Change of mind after delivery has been completed.
  • Products opened/consumed and later found unsatisfactory in taste preference (taste is subjective; genuine quality issues are still covered above).
  • Delay in raising a complaint beyond the timeframe mentioned below (beyond 24 hours).

3. How to Request a Return or Replacement

1
Contact us immediately within 24 hours:

Message our customer care team on WhatsApp at +919904360213 within 24 hours of receiving your delivery.

2
Share photos/videos & order details:

Send us your order details along with clear photo/video evidence of the product or package received.

3
Quick Verification & Resolution:

Our team will promptly verify the issue and confirm the resolution — free replacement, or refund (for COD orders, delivered on the next order or as mutually agreed).

4. Refunds Policy

  • Since most orders across Patan are Cash on Delivery, verified issues are typically resolved via **free replacement** on the next delivery right at your doorstep.
  • If a monetary refund is agreed upon after verification, it will be processed within **7 business days** via UPI or original online payment source.

5. Bulk & Wholesale Orders

For bulk or wholesale orders, any quality concerns must be reported within 24 hours of delivery with photo evidence, so our quality control team can inspect and address them promptly given the larger order size.

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